سياسة الاسترجاع
Return & Refund Policy
Last Updated: [Insert Date]
Thank you for shopping with [Your Business Name]. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You may return eligible items within [X days] of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide proof of purchase (receipt or order confirmation).
Certain items are non-returnable, including:
- Gift cards
- Downloadable software/products
- Personalized or custom-made items
- Clearance or final sale items
- [Add any other exclusions]
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved:
- A refund will be processed to your original payment method within [X business days].
- Shipping charges (if applicable) are non-refundable.
If rejected:
- We will notify you and may return the item to you at your expense.
3. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, contact us at:
📧 Email: [Your Email Address]
📞 Phone: [Your Phone Number]
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service.
- We are not responsible for lost or damaged return shipments.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within [X days] of delivery with photos of the product and packaging.
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank.
If you still have not received your refund, please contact us at [Your Email Address].
